Bookings and Cancellations Policy

To ensure a seamless experience for all our clients, we have established the following booking and cancellation policy. Please read carefully.

Booking Appointments

1. How to Book:

   • Appointments can be made via the above form, via instagram direct message (@waves.melbourne), or by visiting the salon in person during business hours.

2. Confirmation:

   • Once an appointment is booked, you will receive a confirmation email or text message. Please review the details and notify us if any changes are needed.

3. Pre-Booking:

   • We recommend booking your appointment at least two-three weeks in advance to ensure availability, especially for weekends and late-nights.

4. New Clients:

   • A 20% deposit is required for all new clients at the time of booking, your appointment will not be confirmed until the deposit is received. This deposit can be used as credit on the day, or carried over to your next appointment. This deposit is non-refundable if the appointment is cancelled outside of the below cancellation policy.

Cancellation Policy

1. Cancellation Notice:

   • Standard Appointments: We require at least 24 hours' notice for any cancellations or rescheduling of appointments for shorter standard appointments (haircut, tint, semi). This allows us to offer the appointment slot to another client.

   • Specialist Appointments: We require at least 48 hours' notice for any cancellations or rescheduling of appointments for longer specialist appointments (balayage, foils, keratin straightening). This allows us to offer the appointment slot to another client.

2. Cancellation Fees:

   • Late Cancellations: If a standard appointment is cancelled with less than 24 hours notice, a cancellation fee of 50% will apply. If a specialist appointment is cancelled with less than 48 hours notice, a cancellation fee of 50% will apply.

3. No-Show Policy:

   • Clients who fail to show up for their appointment without any notice will be charged 100% of the service cost.

Rescheduling

1. Advance Notice:

   • If you need to reschedule your appointment, please provide as much notice as possible. We will do our best to accommodate your new preferred time and date.

2. Short Notice:

   • Rescheduling requests made with less than 24 hours notice will be treated as a cancellation, and a cancellation fee may apply.

Exceptions

1. Emergencies:

   • We understand that emergencies and unforeseen circumstances happen. If you need to cancel or reschedule due to an emergency, please contact us as soon as possible to discuss the situation. We may waive the cancellation fee at our discretion.

2. Health Concerns:

   • If you are feeling unwell, especially with symptoms that could be contagious, please notify us immediately. We appreciate your consideration for the health of our staff and other clients.

How to Cancel or Reschedule

1. Contact Us:

   • To cancel or reschedule an appointment, please email us, or send us a direct message on instagram (@waves.melbourne)

Client Responsibility

• It is the client’s responsibility to remember their appointment dates and times to avoid missed appointments and potential cancellation fees. We provide appointment reminders as a courtesy, but not receiving one does not exempt clients from the cancellation policy.